Q: Who should attend HandiSoft training?
A: New staff members, current staff who need to update their skill set so that they enjoy benefits delivered by new features in HandiSoft modules and members of practices following the purchase of new HandiSoft modules.
Q: How are the classes taught?
A: Introduction of objectives and concepts. Participants complete practical exercises for each new concept. Skill-building exercises to reinforce the new concepts presented.
Q: Do I have to take my team to a training course away from the office?
A: You can have group training or one-on-one training at your practice. The consultant can come to you and conduct the same training course that is offered in classroom training.
Q: How is the training conducted On-Site?
A: We can present training using a projector or at the workstations in your office. It depends if you want a presentation-style format or hands-on learning.
Q: Should I purchase the training manuals?
A: The training manuals make sure you cover the applicable topics and have exercises to explain the software function. Also, they are a resource to refer to when the trainer leaves.
Q: What is covered in the Develop Your Practice Workshop and who should attend?
A: This workshop is intended for partners and managers that already have Practice Manager. The workshop looks at your practice, products, document storage and workflow. Participants are encouraged to interact with each other. It provides guidance and examples on gaining efficiencies in your practice using Practice Manager and Time+Billing modules.
Q: The training courses are not exactly what I need in my practice. What options do I have?
A: On-Site training is available for groups or one-on-one covering the areas that are most applicable for your practice. Our consultants can work with you to ensure the topics covered align with your needs.
FAQs: Video Courses
Q: What is the difference between classroom & video courses?
A: Classroom training is hands-on, interactive and covers more topics in detail. You are able to ask questions at any time during the course and receive guided assistance from your trainer. Classroom training also includes specially designed exercises and remains our recommended method of product training. Video training is a condensed form of similar topics. Online training gives you the convenience of watching the videos anywhere, anytime. It is a more cost-effective method for getting new staff up and running, training multiple staff or a skills refresher to increase productivity. The video can be watched as many times as required during the subscription period and you are able to fast track to specific parts of the video you need to recap on.
Q: What are the recommended computer requirements to watch the videos?
A: All you need is a computer that has audio capability, a broadband internet connection, any latest internet browser software (IE v7 or higher, Firefox, Google Chrome etc) with Flash media compatibility (Flash Player 11 or higher). If you are using IE v9, the compatability mode needs to be turned on for better viewing.
Q: What is the best screen resolution to ensure I can view the video correctly?
A: The videos are 970 x 650px with a small amount of additional space for a play bar. Therefore we recommend that you view on an appropriate size screen or with an approriate resolution to see the whole video at once.
Q: Do the videos have audio?
A: Yes, all videos have audio and indeed should not be watched without
audio capability. If you find that the audio ends abruptly on a slide
please just press rewind and re-watch the slide.
Q: How many times can I watch the same video course?
A: You will be able to view the video an unlimited amount of times during the financial year in which you purchased the video course.
Q: Can more than one person watch a video course at the same time?
A: Yes, multiple users can view the same video simultaneously.
Q: Can I get a pdf of the video content (i.e. training manual)?
A: We do not offer any training manuals for our video courses. As you have access to the videos 24/7, it is easy to reference back to them, plus you can replay the video as many times as you require.
Q: How do I know if it's right for my staff?
A: Try it! Different people have different learning styles. Videos are a convenient and low-cost method of training your staff - in the comfort of your office, at their own desk. The video courses also cover a wide variety of topics in a short time.
Q: Where can I get answers to questions that arise from the videos?
A: Any questions arising from video training can be sent to firstname.lastname@example.org for a prompt response from one of our Professional Consultants.
Q: How much bandwidth (network speed) will I require to watch the online training courses?
A: Any broadband internet connection should result in a reasonable watching experience. A CD option is also available at a small additional cost. Request more info
Q: Can I leave my computer permanently logged in?
A: We highly recommend that you log out once you are done watching the videos. The website will automatically log you out if there has been no activity for 30 minutes.
Q: When I try to view the videos, it says my access has expired?
A: Access to videos are subscription based, similar to the way our software licencing works. If your access has expired, please renew your video training for the new financial year. Renew now