Menu options not highlighted (greyed out) in other programs

User unable to access menu option in HandiSoft programs

The reason why certain Menu options are not highlighted (greyed out) in other programs could be due to that user not being given access to that option in HandiSecurity.

Menu options not highlighted (greyed out) in other programs

If a particular User is supposed to have access to the options, you will need to go to HandiSecurity and give the User the "permission/rights" to access the required options.

1) From the File menu, click Groups.

2) On the "Groups" window, highlight the Group to which the User belongs and click Edit.

3) On the " Properties for: " window, view the permissions and if incorrect amend accordingly. If they are allocated correctly to this group, you may need to move the User to another group, which has the required permissions. 

Program and version

Practice Manager - HandiSecurity, all versions