When you contact our Support Department, a consultant will lead you through steps to identify and solve your problem. You can do some of this exploration yourself to eliminate possibilities, and potentially resolve your issue.
Try restarting your computer, as that can resolve many problems.
Try the procedure again to see if you can duplicate the problem. Examine entry screens where you filled in fields to be sure you are asking the program for what you want. For example, if a report does not include the information you expected, be sure you have typed in the correct date range.
Upgrade the program. HandiSoft programs are updated regularly. These updates incorporate the latest enhancements, fixes, and ATO updates. The latest update may fix the problem that you have encountered. You can download program updates from this website.
Review the HandiSoft Knowledge Base. The Knowledge Base contains a large number of Frequently Asked Questions. This information is prepared by our Support Department, and specifically covers queries resolved by our support team.
Review the User Manual. Most issues related to usage are covered in the User Manual. If you encounter a problem that is not covered in the User Manual, continue with the following steps. Up-to-date versions of all User Manuals can be downloaded from this Internet site.
Review the HandiHints Archives. HandiHints are periodic emails containing information on topical support issues. The HandiHints archives enable you to search and view information for all prior HandiHints emails.
Try a related procedure. For example, if you cannot print from the product, try printing from another program. If nothing prints, you know the problem is related to the printer, not the software. Check the printer connections and make sure the printer is turned on.
If the software used to work, think about what has changed with your computer. For example, have any new programs been installed lately?
Data accuracy. Please always remember to check your work in any of the HandiSoft programs, the onus for checking and responsibility of the data remains with you.